FAQs
General Questions
What is FlexivaWear?
FlexivaWear is an activewear brand designed for women who want comfort, support, and confidence in their everyday movement. Our collections include sports bras, Pilates sets, gym outfits, leggings, shorts, rompers, and other active essentials.
What type of products do you sell?
We offer women’s activewear and gym essentials, including sports bras, workout tops, leggings, shorts, matching sets, rompers, and comfortable everyday movement pieces.
Are FlexivaWear products suitable for Pilates and gym workouts?
Yes. Our products are designed for Pilates, gym training, stretching, walking, low to medium-impact workouts, and everyday active lifestyles.
Sizing & Fit
How do I choose the right size?
We recommend checking our Size Chart before placing your order. For the best fit, measure your bust, underbust, waist, and hips, then compare your measurements with our size guide.
What should I do if I am between sizes?
If you are between sizes, we recommend sizing up for extra comfort, especially for sports bras, fitted tops, leggings, rompers, and sculpting gym sets.
Are your sports bras supportive?
Our sports bras are designed to offer comfortable support for everyday movement, Pilates, gym sessions, and low to medium-impact activities. Support level may vary depending on the style.
Do your products have stretch?
Yes. Most FlexivaWear pieces are made with stretch-friendly fabric designed to move with your body and provide a smooth, flattering fit.
Orders
How do I know if my order was placed successfully?
After placing your order, you will receive an order confirmation email with your order details. Please check your inbox and spam folder if you do not see it right away.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at support@FlexivaWear.com. Once an order has been processed or shipped, we may not be able to make changes.
I entered the wrong shipping address. What should I do?
Please email us immediately at support@FlexivaWear.com with your order number and correct shipping address. We will do our best to update it before the order is processed.
Shipping & Delivery
How long does shipping take?
Shipping times may vary depending on your location, order volume, and carrier processing. Once your order ships, you will receive tracking information by email.
How can I track my order?
After your order has been shipped, you will receive a tracking number by email. You can use that tracking number to follow your package status.
Why has my tracking not updated?
Tracking updates can sometimes take a few days to appear, especially during busy shipping periods. If your tracking has not updated for several days, please contact us at support@FlexivaWear.com and we will help check your order status.
Do you ship internationally?
Availability may vary by location. If shipping is available to your country at checkout, you will be able to complete your order.
Returns & Exchanges
What is your return policy?
If you are not satisfied with your order, please contact us at support@FlexivaWear.com. Our support team will review your request and provide return or exchange instructions if your order is eligible.
Can I exchange for a different size?
If you ordered the wrong size, please contact us as soon as possible. We will do our best to help you with an exchange if the item is eligible and available.
What items cannot be returned?
For hygiene and safety reasons, items that are worn, washed, damaged, stained, or without original packaging may not be eligible for return. Final sale items may also be non-returnable.
Product Care
How should I wash my FlexivaWear activewear?
We recommend washing your activewear in cold water with similar colors. Use a gentle cycle and mild detergent to help keep the fabric soft and supportive.
Can I put my activewear in the dryer?
For best results, we recommend air drying your activewear. High heat may affect fabric elasticity and shape over time.
How do I keep my sports bras in good condition?
Wash sports bras gently, avoid bleach, and air dry whenever possible. This helps maintain support, stretch, and fabric quality.
Customer Support
How can I contact FlexivaWear?
You can contact us by email at:
Our support team will be happy to help with order questions, sizing help, shipping updates, returns, and product information.
What information should I include when contacting support?
Please include your order number, full name, email address used at checkout, and a clear description of your question or issue. This helps us assist you faster.